Job Description

What You’ll Do

The Pension and Risk Advisor supports the day-to-day management of pension and risk benefit programmes across the UK, Ireland, and selected international markets. Working closely with external pension administrators, payroll teams, HR colleagues, and pension/risk providers, the role ensures pension and risk processes are completed accurately, efficiently, and in compliance with established procedures.

The role acts as a first point of contact for pension and risk related queries and supports operational activities, member communications, governance activities, and pension/risk projects

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

Support pension scheme and risk benefit governance activities, including annual renewals, provider reviews, risk assessments, audits, and compliance monitoring programmes.
Maintain governance frameworks, policies, process documentation, and scheme records to ensure compliance with legislative, regulatory, and internal control requirements.
Provide technical support for pension schemes across the UK, Ireland, and international markets, including pension-related transactions, administration requests, and record maintenance within Workday.
Act as a first point of contact for pension and risk benefit enquiries, supporting employee communications, education activities, and pension information preparation.
Manage death-in-service claims and the end-to-end administration of complex income protection claims, ensuring timely processing and accurate record keeping.
Oversee Auto Enrolment compliance activities and partner with payroll and finance teams to ensure accurate pension contribution processing and regulatory compliance.
Perform pension data reconciliations, quality assurance reviews, and validation exercises to ensure data integrity and support accurate scheme operation and reporting.
Support pension and benefits projects as required and provide administrative support to the wider Benefits team during peak activity periods.

Qualifications

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

3+ years' experience working in an in-house or consultancy pension’s role across UK and/or Irish pensions.
Strong organisational and administrative skills, with excellent attention to detail and accuracy.
Ability to manage confidential and sensitive information in a professional and discreet manner.
Strong customer service and communication skills, with the ability to support and engage a broad stakeholder group.
Good Excel and Microsoft Office skills.
Experience working with pension providers or pension administration processes.
Experience using Workday or similar HR systems.
Familiarity with pension auto enrolment requirements.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:

Let’s talk lifestyle: Healthcare, pension, potential bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

Additional Information

About Primark

Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost – less money and less impact on the planet. Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline the behaviours we expect of our people as we work with each other, our customers, our suppliers and our partners. Let’s see what impact you can make!

Pension & Risk Advisor

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